ADORNMENT
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Frequently Asked Questions

 
 
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PRE-LOVED GARMENTS & ITEMS

CAN I EXCHANGE OR RETURN A PRE-LOVED GARMENT?

We want you to be 100% satisfied with your purchase from Adornment. Therefor you always have two weeks to exchange or return your item from the day you collect the package from your local post office. The return costs are payed by the customer. Please send back the item in the same condition you received it in with all labels attached. An item that is returned without label, feel used or is returned to late will not be refunded.

When exchanging your item for another, no shipping cost will be added for the new purchase.

For exchange and returns:
Adornment
Styrmansgatan 31
114 54 Stockholm
Sweden

 

HOW DO YOU SHIP? 

We ship with POST NORD. The shipping cost depends on the shipping destination and the size of package. If a package is not collected the first time we send it, a fee will be added of €30.

 

WHAT IF I FIND AN DEFECT ON A PRE-LOVED ITEM?

Please have in mind that the garments have had a previous life and are not always completely flawless. In that case we will make sure to demonstrate the defect in descriptions. Our team strive to select the best vintage out there. However we are more tolerant to defects on jeans and leather since we consider it to bring more character to the garment.  We use our experience when trying to identify uncertain materials and give you advice on how to wash and care for it.

 

FURTHER  QUESTIONS

Please don’t hesitate to send us an email to shop@adornment.se if you have further questions.

CREATED  DIRECTLY PURCHASED ONLINE

CAN I EXCHANGE OR RETURN A CREATED GARMENT PURCHASED DIRECTLY ONLINE?

We want you to be 100% satisfied with your purchase from Adornment. Therefor you always have two weeks to exchange or return your item from the day you collect the package from your local post office. The return costs are payed by the customer. Please send back the item in the same condition you received it in with all labels attached. An item that is returned without label, feel used or is returned to late will not be refunded.

When exchanging your item for another, no shipping cost will be added for the new purchase.

For exchange and returns:
Adornment
Styrmansgatan 31
114 54 Stockholm
Sweden

CREATED GARMENTS ON REQUEST


CAN I EXCHANGE OR RETURN A CREATED GARMENT MADE ON REQUEST?

When we create on request we create it together with our customer. Therefor each sold item is final and the garment is not exchangeable or refundable. In the unlikely event that the garment would break under natural circumstances,Adornment takes on the full responsibility to fix and mend what has broken if the default depend on our production of the garment. . 
 

HOW LONG BEFORE DO I NEED TO ORDER A CREATED GARMENT?

To deleiver the best possible result and ready for the time you need the garment, we need the order at least four weeks prior the event. 

For Bridal-wear we need the order at least eight weeks before.  

To make an order please email customercare@adornment.se
 

HOW DO I KNOW HOW TO WASH THE CREATED ITEM?

We will make sure to give you the information you need regarding the wash and care of your Created garment. If you are unsure or can't remember the advise, please contact customercare@adorment.se with your name and style of garment and we will make sure to get back to you as soon as possible.